Data Privacy

Your Privacy Matters to sportsbet

This Privacy Policy explains what personal data sportsbet collects from Filipino players, how we use it, who we share it with, and how we keep it secure. We handle your information with care and in line with applicable Philippine data protection requirements.

Last updated: January 2026

How sportsbet Looks After Your Data

Six core commitments we make to every registered player on the sportsbet platform.

SSL Encryption

Every connection between your device and the sportsbet platform is secured with SSL encryption. Whether you are logging in from Manila or browsing games in Cebu, your data travels over an encrypted channel.

Account Security Controls

Your sportsbet account uses OTP verification on login and key account changes. This means that even if someone knows your password, they cannot access your account without also having your registered mobile number.

Secure Data Storage

Personal data collected during registration and KYC verification is stored in secured systems with access controls. Only authorised sportsbet personnel with a legitimate need can access identifiable player data.

No Data Selling

sportsbet does not sell your personal data to third parties. Where we share data with service providers — such as payment processors — it is only to the extent necessary to deliver the services you use on the platform.

Minimal Data Collection

We collect only the data we genuinely need to operate your account, process your transactions in PHP, and meet legal obligations. We do not collect data for its own sake.

Your Rights Are Respected

You have rights over your personal data under Philippine law, including the right to access, correct, and request deletion of your data. We will respond to verified data requests through our support channel.

Note: This Privacy Policy applies to all players who register and use the sportsbet platform, including the website and the mobile app. By creating an account, you confirm that you have read and understood how we handle your personal data.

01 Introduction

sportsbet operates an online gaming and sports betting platform for players in the Philippines. As part of operating this platform, we necessarily collect and process personal data. This Privacy Policy describes our practices in plain language so you know exactly what to expect when you use our services.

We are committed to handling personal data responsibly and in accordance with applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act 10173). If you have questions about anything in this policy, you can reach us at the support email listed in the Footer.

02 Data We Collect

The personal data we collect from you falls into the following categories:

Data Category Examples When Collected
Identity Data Full name, date of birth, government ID details Registration and KYC verification
Contact Data Mobile number, email address Registration
Financial Data Bank account or e-wallet details used for PHP transactions Deposit and withdrawal processing
Technical Data IP address, device type, browser type, session data Automatically during platform use
Transaction Data Bet history, deposit amounts, withdrawal records During active platform use
Communications Data Messages sent to support, complaint records When you contact us

We do not collect data about your race, religion, health, or political views. We also do not store complete payment card numbers — financial transaction data is processed through third-party payment service providers using their own secure systems.

03 How We Use Your Data

sportsbet uses the personal data we collect for the following purposes:

  • Account management: Creating and maintaining your player account, verifying your identity during registration and KYC, and sending OTP codes for secure login.
  • Service delivery: Processing your bets, settling winnings in PHP, handling deposit and withdrawal requests, and providing access to games and features.
  • Security and fraud prevention: Monitoring accounts for suspicious activity, detecting unauthorised access, and protecting the integrity of the platform.
  • Legal compliance: Meeting our obligations under applicable Philippine law, including record-keeping requirements and lawful requests from authorities.
  • Platform improvement: Analysing aggregated usage data to understand how players interact with the platform and to improve features and performance.
  • Customer support: Responding to your queries, processing complaints, and following up on support requests.
We will only send you marketing communications if you have opted in during registration or through your account settings. You can opt out at any time by contacting our support team.

05 Sharing Your Data

sportsbet does not sell your personal data. We may share your data with trusted third parties only where necessary and for specific purposes:

  • Payment service providers: To process your PHP deposits and withdrawals through local bank transfer and Philippine e-wallet networks.
  • Identity verification services: To conduct KYC checks as required before processing withdrawals above standard thresholds.
  • Technology and infrastructure providers: Companies that support our platform operations, such as cloud hosting providers, under strict data processing agreements.
  • Legal and regulatory authorities: Where we are legally required to disclose information in response to a lawful request from Philippine authorities.

Any third party that processes data on our behalf is required to handle it securely and only for the purposes we have specified. We do not allow our service providers to use your data for their own marketing purposes.

International transfers: Where data is processed outside the Philippines by a service provider, we ensure appropriate safeguards are in place consistent with Philippine data protection requirements.

06 Data Retention

We retain your personal data for as long as your sportsbet account is active and for a reasonable period afterwards to meet legal, regulatory, and operational requirements. Specifically:

  • Account and identity data is retained for the duration of your account and for a minimum period thereafter as required by applicable Philippine law.
  • Transaction records, including bet history and PHP payment records, are retained in line with legal record-keeping obligations.
  • Support communication records are retained for a reasonable period to manage follow-up queries and disputes.

When data is no longer needed and retention periods have expired, we delete or anonymise it in a manner that prevents reconstruction of your personal information.

07 Security Measures

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

  • SSL/TLS encryption on all data transmitted between your device and the sportsbet platform.
  • OTP-based two-factor authentication for account login and sensitive account changes.
  • Access controls that limit data access to authorised personnel based on their role and need.
  • Regular security reviews of our platform infrastructure.

While we implement strong security practices, no system is completely immune to risk. If you believe your account has been compromised, contact our support team immediately so we can help secure your account.

08 Cookies and Tracking

sportsbet uses cookies and similar technologies on our platform to support core functionality. These include:

  • Essential cookies: Required for the platform to function — for example, maintaining your logged-in session and remembering your preferences.
  • Analytics cookies: Used in aggregate form to understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data does not identify you personally.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of the sportsbet platform.

09 Your Data Rights

Under the Data Privacy Act of the Philippines, you have the following rights regarding your personal data held by sportsbet:

Right to Access

You can request a copy of the personal data we hold about you and information on how it is being processed.

Right to Correction

You can request correction of any inaccurate or incomplete personal data we hold. Some changes may require identity re-verification.

Right to Erasure

You can request deletion of your personal data where we no longer have a legal or contractual basis to retain it.

Right to Object

You can object to processing of your data for direct marketing purposes. We will act on this promptly.

Right to Portability

Where technically feasible, you can request your data in a structured, machine-readable format.

Right to Complain

If you believe we have handled your data improperly, you may raise a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact us at the support email address shown in the Footer. We will verify your identity before processing a data request and respond within a reasonable timeframe.

10 Minors

The sportsbet platform is strictly for players aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account, the account will be immediately closed and any associated data will be deleted.

If you believe a minor has accessed the platform using false age information, please notify us at the support email in the Footer so we can take appropriate action.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable Philippine law. When we make material changes, we will notify registered players by email or through an in-platform notice. The updated policy will be posted on this page with a revised effective date.

We encourage you to review this page periodically so you stay informed about how sportsbet protects your personal data. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

12 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a data concern, you can reach our team using the support email address shown in the Footer of this page.

We aim to respond to all privacy-related enquiries within a reasonable period. For requests that require identity verification — such as access or deletion requests — we may ask you to provide additional confirmation before we proceed.

Contact: Use the email address shown in the Footer below. Please include "Privacy Request" in the subject line so our team can route your message correctly.
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